Refund policy
Refund Policy & Terms of Service
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition as received—unused, unworn, with original tags, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at mrsmudasirahmed@gmail.com.
Once your return request is approved, you will receive:
-
A return shipping label
-
Detailed instructions on how and where to send your package
Return Address:
QUEEN ABZAR – Return Department
(Return address saeede mohala loco sheed rohri sukkur )
Please note that items sent back without prior return approval will not be accepted.
For any return-related questions, you can always contact us at mrsmudasirahmed@gmail.com.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item is damaged, defective, or incorrect, contact us right away so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
-
Perishable goods (food, flowers, plants)
-
Custom or personalized products
-
Personal care items (beauty products)
-
Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-refundable.
If you are unsure whether your item qualifies for a return, please contact us before initiating a request.
Exchanges
The fastest way to receive a replacement item is to:
-
Return the original item (after approval), and
-
Place a new order once the return is accepted.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Returned items must be:
-
Unused and unworn
-
With original tags
-
In original packaging
-
Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund approval, please contact us at mrsmudasirahmed@gmail.com.